Frequently Asked Questions


What services does Saltmedia offer?

Saltmedia provides website design and development, website hosting, branding, graphic design, marketing, communications support, report design, writing and storytelling, accessibility reviews, and plain language consulting.

What kind of organizations does Saltmedia work with?

We work with Indigenous Nations, Indigenous organizations, businesses, not-for-profits, government departments, community organizations, and industry clients across Canada.

Is Saltmedia Indigenous-owned?

Yes. Saltmedia is a majority Indigenous and woman owned and led business. We're certified through the Canadian Council for Indigenous Business (CCIB) and registered with the Government of Canada's Indigenous Business Directory (IBD).

Can Saltmedia build a new website for our organization?

Yes. We design and develop custom websites that are tailored to each organization’s goals, audience, and brand. We also provide content writing, training, private Canadian hosting, maintenance, and ongoing support.

Does Saltmedia redesign existing websites?

Yes. We can refresh your current website, improve accessibility, update content, modernize the design, improve performance, and add new features.

Does Saltmedia offer website hosting?

Yes. Saltmedia provides secure, Canadian website hosting, domain name management, backups, security monitoring, maintenance, and ongoing support for websites.

Is website data hosted in Canada?

Yes. Saltmedia and our sibling company, IT Horizons, own and operate a Canadian data centre. We place a strong focus on data sovereignty and Canadian data residency.

What is plain language and why does it matter?

Plain language means writing information so people can easily find it, understand it, and use it. Saltmedia helps organizations make complex information easier to understand for the people they serve.

Does Saltmedia provide accessibility services?

Yes. We can implement WCAG-informed accessibility in websites. Our team has experience with accessibility standards and accessible information design in reports and communications materials.

Can Saltmedia help with report design?

Yes. Report design is one of our key service areas. We create professional reports that are visually engaging, easy to read, and aligned with your brand.

Does Saltmedia create logos and branding?

Yes. We design logos, visual identities, brand guides, marketing materials, custom graphics, and illustrations that help you present your organization clearly and consistently.

Can Saltmedia create Indigenous-designed branding and graphics?

Yes. Saltmedia offers culturally informed design services and Indigenous-designed graphics and branding while emphasizing respectful representation and authentic storytelling.

Does Saltmedia provide social media services?

Yes. We can help with social media strategy, content creation, graphics, campaigns, training, and ongoing communications support.

Can Saltmedia become our outsourced marketing department?

Yes. Many clients work with Saltmedia for ongoing marketing and communications support. Depending on your needs, we can provide strategy, content creation, graphic design, website updates, social media, and communications planning.

Does Saltmedia help organizations with Reconciliation initiatives?

Yes. Saltmedia works with many Indigenous organizations and supports Reconciliation-focused projects, cultural initiatives, and community-driven programs.

Can Saltmedia help with data sovereignty and OCAP® considerations?

Yes. Data sovereignty has always been one of Saltmedia's core values, and many of our services are intentionally built around sovereign practices. We believe you should have meaningful control over your data, content, and digital assets. That's why we provide Canadian hosting options, support data residency requirements, and build websites using open-source platforms like WordPress, which helps clients maintain ownership and flexibility rather than being locked into proprietary systems. These choices reflect our long-standing commitment to digital sovereignty and self-determination.

We also provide guidance related to data sovereignty, OCAP® principles, data residency, intellectual property, Traditional Knowledge (TK), and related considerations. Through our experience working with Indigenous organizations and communities, we help clients make informed decisions about how information is stored, managed, governed, and shared in ways that align with their values and goals.

Does Saltmedia provide printing services?

Saltmedia can assist with print design and coordinate printing projects, making it easier for clients to manage the process from design through production.

What makes Saltmedia different from other agencies?

At Saltmedia, relationships come first. We love working with organizations that are making a positive difference, and we're always looking for respectful, meaningful, and enjoyable collaborations. Our entire team is based in Canada, and when you call us, you'll reach a real person from our team.

We bring together marketing, design, technology, accessibility, Indigenous perspectives, and Canadian-hosted infrastructure under one roof. By combining these strengths, we're able to provide solutions that are thoughtful, practical, and built to last. We believe in plain language, culturally respectful service, and long-term partnerships founded on trust, transparency, and shared success.

Do you only work with Indigenous organizations?

No. While Saltmedia has extensive experience working with Indigenous organizations, we also work with businesses, governments, industrial organizations, non-profits, and community groups across Canada.

Where is Saltmedia located?

Saltmedia's head office is in Grande Prairie, Alberta, with a satellite office on Vancouver Island. Our all-Canadian team works with organizations throughout Canada through both in-person and remote collaboration.

We love building great websites and creating effective marketing strategies. Let’s spice up your online presence today!
Proudly Métis owned
Office Address
#101, 10418 99 Ave
Grande Prairie, AB
T8V 0S3
Mailing Address
PO Box 23072
Grande Prairie, AB
T8V 6X2

We live, work, and gather on traditional, unceded, and treaty territories of First Nations, Métis, and Inuit Peoples from coast to coast to coast. We’re committed to our collective responsibility to the original caretakers of this land and to listening, learning, and acting in ways that support reconciliation.

chevron-down